09:12 AM proof v3 received → brand check
09:12 AM routed to reviewer 2 of 2
09:13 AM approved. zero email threads.
Days → minutes
Creative proof routing for a national eye-care group.
Case files — anonymized, logged, still running
Receipts, not promises.
Client names are confidential; log files aren't. Every engagement below ends in a system that still runs today.
11:03 AM intake form parsed → 3 requests
11:03 AM templates matched, projects built
11:04 AM owners assigned. 0 re-keyed.
1 form → done
Intelligent creative intake for a national health system.
02:47 AM request parsed → routed
02:47 AM case opened, fields mapped
02:48 AM status posted. no humans woken.
3,600+ hrs/yr
Back-office automation for a top-5 U.S. credit union.
Re: case 003 — in full
A top-5 U.S. credit union, 3,600 hours a year.
02:47 AM member request parsed → routed
02:47 AM case opened, fields mapped, docs attached
02:48 AM status posted to member portal
02:48 AM audit line written. no humans woken.
The back office received thousands of routine requests a month — address changes, document submissions, status checks — each one opened, read, re-keyed, and routed by hand. The team measured the toll at roughly 3,600 staff hours a year, most of it after the requests had already been typed once by the member.
We built an intake triage layer that parses each request, opens the case in the core system with fields mapped, attaches the documents, and posts the status back — with a human queue for anything below the confidence bar and an audit line for every action taken.
Different industry than a creative team, same discipline: parse, classify, route, log. The system has run unattended since launch; the humans it replaced at 2 AM were never supposed to be awake anyway.
What runs now
- Request parsing and classification, 24/7, with confidence thresholds
- Case creation with mapped fields and attached documents
- Status sync back to the member-facing portal
- Full audit trail, one line per action, exportable
Re: your case file
Want a log like this?
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30 minutes. We map one workflow and price the waste.